Frequently Asked Questions

Here’s a summary of all our collection and delivery options. Visit the delivery page for full details.

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  • Shop online and place your order before 1pm for pick-up in-store within 3.Shop online and place your order before 1pm for pick-up in-store within 3
  • Shop online and place your order before 1pm for pick-up in-store within 3.Shop online and place your order before 1pm for pick-up in-store within 3
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Shipped orders

If you’re a Myer online member, you can get an update on your order in your account. Just login and choose My orders.

If you’re not a member, your order progress information is still easy to find.

Once your order’s been dispatched, you’ll receive an email confirmation from us. The email will contain a tracking number and a link that will take you to the website where can follow the progress of your delivery. You can also enter your tracking number here.

Your tracking information won’t update until the shipping status becomes available from Australia Post. This normally takes about 24 hours from the receipt of your confirmation email.

Every so often, your order might be dispatched from different locations. If that happens, we’ll send you an email with updated shipping details for each parcel.

Don’t worry, this won’t change the cost of your order.

Click & Collect orders

If you chose Click & Collect, you’ll receive an email once your order is ready for collection.

Sometimes the items you’ve ordered are stored in different locations around Australia.

To get your order to you as quickly as possible, we often dispatch the items separately.

We’ll let you know in your confirmation email whether there are any outstanding items that will be delivered separately or need to be collected at a later date.

The rest of your order should be with you in no time.

For more details, have a read of our terms and conditions.

If it's still in stock, you can exchange your item with one of a different colour or size. Follow the returns protocol but request an exchange and the product you'd like to exchange it for.

There will, however, be extra shipping and handling fees.

If you're exchanging it for a different item, your exchange will be processed as a return and you'll be charged or refunded the difference.

There are some items that are excluded. If you change your mind about the following, we won't be able to issue you a refund:

• Custom made, monogrammed, personalised, and altered products
• Delivered large electrical, Big & Bulky items such as furniture and mattresses
• Gift cards or vouchers, iTunes music cards, third party gift and recharge cards
• Some items, for example; intimate apparel, will be subject to stricter guidelines due to hygiene standards. That is, these items will need to be unopened and/or unused.
• All Apple products if the original packaging is not intact.
• Pierced jewellery
• Perishable goods such as flowers or food
• Purchases made for the give registry

Here’s a summary of all our collection and delivery options. Visit the delivery page for full details.

• first item

  a. testing 1

  b. testing 2

  c. testing 3

• second item
  • Shop online and place your order before 1pm for pick-up in-store within 3.Shop online and place your order before 1pm for pick-up in-store within 3
  • Shop online and place your order before 1pm for pick-up in-store within 3.Shop online and place your order before 1pm for pick-up in-store within 3
• third item

second list:

1. first item

   1. testing 1
   2. testing 2
   3. testing 3

2. second item

3. third item